Help Center
Empower Your Rental Business: Build a storefront for your rental inventory with listing tools, photos, descriptions, delivery options, add-ons, contracts, and configurable pricing.
Simplify Operations: Manage availability, orders, payments, invoices, change requests, and refunds from one place. Lendus helps with scheduling and payment tracking while leaving final coordination and resolution in the hands of the marketplace and lessee.
Customize Your Presence: Establish your brand with logos, banners, social links, a dynamic About page, and more. Your marketplace can act as your professional rental website.
Expand with Ease: Whether you are starting with a few items or managing a larger rental business, marketplace tools are designed to support growth over time.
Creating a marketplace is straightforward and only takes two steps:
Log in and navigate to the top right menu. Select My Marketplace.
Review the information provided in the Marketplace Information section, then select Create a Marketplace. Fill in your marketplace name and location, and click Confirm.
That's it. You're ready to customize your marketplace and create listings.
To create your first listing, click Post Item at the top right of the screen. You have several options when creating a listing:
Craft a concise and descriptive Title.
Select the Category that best fits your item. If the appropriate category is not available, please contact us so we can consider adding it.
Provide a detailed Description of your item, including important usage, pickup, return, cleaning, compatibility, or safety details.
Add Tags to help customers find the listing in search results.
If you have multiple units of the same item, adjust the Quantity so availability accurately reflects how many units can be rented.
Set your Price Per Day. Charges are calculated from the rental period and pricing settings.
Advanced Pricing
Add high-quality Photos that accurately depict your rental item.
Specify the pickup Location. You can choose whether the listing displays the location exactly or approximately. If delivery is configured, this location is used as the delivery-distance base.
Set other Advanced options.
Advanced Options
Note that you must verify your marketplace identity before receiving payments and processing orders.
You can navigate to marketplace orders by clicking the menu in the top right corner and selecting Marketplace Orders. From here you can review order details, message the lessee, manage payments, download invoices, and respond to change requests.
Pending Approval
A lessee has requested an order. Review item availability, rental dates, payment setup, contracts, delivery or pickup details, and the lessee information available to you.
1. Accept the order if you can fulfill it. This reserves availability and creates the payment plan for the order.
2. Cancel the request if you cannot fulfill it.
3. Propose an order change if the request is close but needs adjustment before you can accept it.
If a requested rental window passes without approval, the order may require marketplace resolution and may eventually be automatically canceled as a stale request.
Change Request
A change request can update rental dates, items, quantities, delivery or pickup details, contracts, pricing, and payments. Either party may create one while the order can still be changed.
You can approve, reject, or counter a lessee request. If you create the latest request, the lessee can respond, or you can cancel the request before approval. Marketplace users can also choose to submit and approve their own change immediately when appropriate.
Confirmed
Once accepted, the order is confirmed and availability is reserved. Payments may be scheduled, due immediately, or blocked until the lessee updates payment settings.
Watch the order alerts for payment failures, payment setup needs, under-committed payments, over-committed payments, or refunds owed.
Active Rental
During the rental, coordinate pickup, delivery, use, extension requests, and return details with the lessee. Keep order communication and evidence organized in case you need to review an issue later.
Ready to Complete
After the rental period, inspect returned items before completing the order. Completing the order closes further order change requests, so resolve open issues first.
If everything is in good condition, complete the order. If there is damage, late return, missing parts, or another issue, communicate with the lessee and use an order change request, payment adjustment, or support request as appropriate.
Completed
The order is complete. Consider leaving a review for the lessee to help build trust across the community.
Canceled
An order is marked as Canceled when the lessee, marketplace, platform, or an automated stale-request process cancels it.
Before accepting a request, you can cancel if the rental does not work for your marketplace.
After accepting, you can still cancel until the order is completed or already canceled. If the rental has started, treat cancellation as a serious resolution step: document return status, item condition, and any payment questions before proceeding.
Canceling an order withdraws any active change request and automatically cancels payments that can still be canceled. Paid payments are not automatically refunded and may require a refund adjustment before the order is financially resolved.
If a canceled order should continue, marketplace users can reopen it when the current items and rental period are still available. Reopening confirms the order again, but you should review payment settings and payments afterward.
Create or Counter
Use order change requests when order terms need to change and both parties should review the change. Examples include date changes, early return, rental extensions, delivery changes, item swaps, quantity changes, contract updates, and agreed pricing differences.
A change request includes a reason and a review screen comparing current and proposed terms. If the other party responds with different terms, the request becomes a countered request.
Approve, Reject, or Cancel
The receiving party can approve or reject the latest request. The party who created the latest request can cancel it before approval. Marketplace users may also submit and approve a change in one step when they are recording a change that has already been agreed on.
Approval creates a new order version. If the approved change increases the amount owed, new payments may be created. If the change lowers the amount owed, review payment adjustments and refunds separately.
Payment Follow-up
Payment alerts show when the order is under-committed, over-committed, or awaiting a refund. Use payment adjustments to create a payment, edit or cancel an unpaid payment, issue a refund, archive a payment, or record external payment status.
Payment: A payment is a transfer connected to a particular order and may be created when an order is accepted, when an order change request is approved, or when you manually adjust payments.
To process payments, you must verify your marketplace identity. Go to Marketplace Settings and select Verify Identity. Follow the on-screen instructions to complete verification.
Payout: A payout transfers accumulated payments from your marketplace account to your bank account.
To receive payouts, link a bank account from Marketplace Settings by selecting Add Bank Account. Payouts are scheduled weekly, but if you require more frequent payouts, please contact us.
Creating an account, listing assets, managing a marketplace, and completing orders are currently free on Lendus. In the future, we may introduce premium tools for advanced asset management, analytics, marketing, reporting, and other business workflows.
If an item is returned damaged, missing parts, not returned, or appears to have been stolen, start by preserving evidence:
Save order messages, pickup and return details, photos, videos, receipts, contracts, serial numbers, asset IDs, and any delivery records.
Message the lessee when it is safe and practical. Clarify what happened and ask for missing information or return arrangements.
If both parties agree on a financial resolution, use an order change request or payment adjustment before completing the order.
If the item is stolen, missing, or the issue cannot be resolved directly, contact Lendus support with the order details and evidence so we can review the situation. If a police report or incident number exists, include it.
You may issue refunds to the lessee for refundable payments through payment adjustments. When a refund is issued, payment processor fees may not be returned by Stripe, so review the refund amount and fee impact before confirming.
If an order is canceled after money has already been paid, the order may show as awaiting refund until the appropriate refund adjustment is created. If a lessee believes they were wrongfully charged, ask them to message you first and review the order history. If the issue cannot be resolved, either party can contact Lendus support.
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